Intouch overachieved on all three assigned KPIs by increasing contactability, increasing loyalty recruitment and by delivering strong labour efficiency. Thanks to Intouch there was a saving of 19 hours / store / month on manual data entry for our largest store. Intouch also enabled our members to link their Real Rewards card with their Bank of Ireland credit card in-store, earning them more points. The service they provide is now a key part of our Real Rewards strategy. Our store staff scored Intouch services 9.2 out of 10 on ease of use and customer/staff experience.